Meta experienced a major incident on January 28, 2026 affecting Meta Horizon Device Manager — Subscriptions and billing, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Meta Horizon Device Manager — Subscriptions and billing
Update timeline
- investigating Jan 28, 2026, 03:15 PM UTC
Some HMS customers might have received multiple emails instead of a single notification about Meta stopping sales of Meta Horizon managed services and commercial SKUs of Meta Quest. Our Engineering team has already applied a fix for the issue. We apologize for the inconvenience caused
- resolved Jan 30, 2026, 11:11 AM UTC
We have recovered from an earlier outage impacting Subscriptions and billing, and services have now been restored. We apologize for any inconvenience that this may have caused.