Merinio incident

Some requests are failing causing the web application to hang.

Minor Resolved View vendor source →

Merinio experienced a minor incident on October 19, 2022 affecting API and Web Application and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2022, 02:14 PM UTC
Resolved
Oct 19, 2022, 03:37 PM UTC
Duration
1h 22m
Detected by Pingoru
Oct 19, 2022, 02:14 PM UTC

Affected components

APIWeb ApplicationiOS AppAndroid App

Update timeline

  1. investigating Oct 19, 2022, 02:14 PM UTC

    We have noticed that a subset of requests have started failing. We are currently investigating.

  2. identified Oct 19, 2022, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 19, 2022, 02:55 PM UTC

    We isolated the issue to time off and attendance reports taking longer than expected, we have implemented a temporary date limit to these exports while we continue to work on a long term solution.

  4. resolved Oct 19, 2022, 03:37 PM UTC

    This incident has been resolved.