Merinio incident

Web application not responding

Critical Resolved View vendor source →

Merinio experienced a critical incident on July 28, 2023 affecting API and Web Application and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 07:07 PM UTC
Resolved
Jul 28, 2023, 08:11 PM UTC
Duration
1h 4m
Detected by Pingoru
Jul 28, 2023, 07:07 PM UTC

Affected components

APIWeb ApplicationiOS AppAndroid App

Update timeline

  1. investigating Jul 28, 2023, 07:07 PM UTC

    We are observing issues with the web application responsiveness and availability.

  2. identified Jul 28, 2023, 07:34 PM UTC

    The issue has been identified and we are working on a temporary mitigation.

  3. monitoring Jul 28, 2023, 08:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2023, 08:11 PM UTC

    The incident has been resolved. We have temporarily increased capacity to ensure smooth operation for the remainder of the weekend until we can get a more permanent fix in place.