Mergify incident

Dashboard connection issue and engine slowdown

Major Resolved View vendor source →

Mergify experienced a major incident on October 13, 2023 affecting Dashboard and Engine, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 03:18 PM UTC
Resolved
Oct 13, 2023, 04:55 PM UTC
Duration
1h 36m
Detected by Pingoru
Oct 13, 2023, 03:18 PM UTC

Affected components

DashboardEngine

Update timeline

  1. investigating Oct 13, 2023, 03:18 PM UTC

    The dashboard may not be accessible. We're currently investigating the issue, and will provide an update soon.

  2. investigating Oct 13, 2023, 03:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 13, 2023, 03:20 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 13, 2023, 04:18 PM UTC

    An abnormal load on our web servers has slowed our dashboard and engine. We increase to some limits to absorb it. The dashboard is working again and the engine is processing events at a normal rate. We still continue to monitor the situation.

  5. resolved Oct 13, 2023, 04:55 PM UTC

    This incident has been resolved.