MerchantSpring incident

Analytics Dashboard temporarily unavailable

Minor Resolved View vendor source →

MerchantSpring experienced a minor incident on June 27, 2022 affecting Analytics Dashboard, lasting 10h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2022, 12:58 AM UTC
Resolved
Jun 27, 2022, 11:04 AM UTC
Duration
10h 5m
Detected by Pingoru
Jun 27, 2022, 12:58 AM UTC

Affected components

Analytics Dashboard

Update timeline

  1. identified Jun 27, 2022, 12:58 AM UTC

    The analytics dashboard will be temporarily unavailable while we apply a series of software updates to our platform. We expect the disruption to last for 30-60 minutes.

  2. identified Jun 27, 2022, 01:25 AM UTC

    The software updates have been applied, and we are verifying the platform. Service should be restored for all users.

  3. monitoring Jun 27, 2022, 03:07 AM UTC

    The software updates have been applied successfully. We are continuing to monitor the platform.

  4. resolved Jun 27, 2022, 11:04 AM UTC

    This incident has been resolved.