MerchantSpring incident

Analytics Dashboard temporarily unavailable

Major Resolved View vendor source →

MerchantSpring experienced a major incident on June 27, 2022 affecting Analytics Dashboard, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2022, 08:16 AM UTC
Resolved
Jun 29, 2022, 01:57 AM UTC
Duration
1d 17h
Detected by Pingoru
Jun 27, 2022, 08:16 AM UTC

Affected components

Analytics Dashboard

Update timeline

  1. investigating Jun 27, 2022, 08:16 AM UTC

    We are seeing severe performance degradation on dashboard queries, which is causing some users' dashboards to not load. We are investigating this issue and will provide updates as we uncover new information.

  2. monitoring Jun 27, 2022, 09:25 AM UTC

    Performance has been restored and we are monitoring the issue.

  3. resolved Jun 29, 2022, 01:57 AM UTC

    This incident has been resolved.