MerchantSpring incident

Analytics Dashboard - profitability-related data temporarily unavailable

Major Resolved View vendor source →

MerchantSpring experienced a major incident on June 19, 2022 affecting Analytics Dashboard, lasting 13d 22h. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2022, 11:10 PM UTC
Resolved
Jul 03, 2022, 09:33 PM UTC
Duration
13d 22h
Detected by Pingoru
Jun 19, 2022, 11:10 PM UTC

Affected components

Analytics Dashboard

Update timeline

  1. identified Jun 19, 2022, 11:10 PM UTC

    MerchantSpring will be partially unavailable from Sunday 16.00 PST the 19th of June 2022 until Tuesday 12.00 PM PST the 21th of Jun 2022. Our engineers will be implementing the final updates to complete our migration to Amazon’s new Selling-Partner (SP) API. What will be affected: Historical profitability reports What won’t be affected: All other reports

  2. identified Jun 21, 2022, 11:27 PM UTC

    Profitability data remains unavailable for some users. Maintenance is progressing slower than estimated. Our new ETA is 12 PM PST 24th of June.

  3. monitoring Jun 25, 2022, 11:14 AM UTC

    Profitability data migration has been completed for all but a handful of very large selling accounts.

  4. resolved Jul 03, 2022, 09:33 PM UTC

    Profitability data migration has been completed for all accounts.