MerchantSpring incident

Cdiscount data refresh - temporarily unavailable

Minor Resolved View vendor source →

MerchantSpring experienced a minor incident on October 11, 2022 affecting Data Pipeline, lasting 10h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2022, 01:23 AM UTC
Resolved
Oct 11, 2022, 11:47 AM UTC
Duration
10h 23m
Detected by Pingoru
Oct 11, 2022, 01:23 AM UTC

Affected components

Data Pipeline

Update timeline

  1. identified Oct 11, 2022, 01:28 AM UTC

    We have identified an issue with data refresh jobs for orders and products for the Cdiscount marketplace. Specifically, we are encountering a high incidence of 502 and 504 errors from the Cdiscount API.

  2. identified Oct 11, 2022, 01:28 AM UTC

    We have raised a support ticket with Cdiscount, and they are in the process of investigating the issue.

  3. monitoring Oct 11, 2022, 10:55 AM UTC

    A fix has been implemented and we are monitoring the results. We are in the process of refetching all Cdiscount orders that have been updated over the last 48 hours.

  4. resolved Oct 11, 2022, 11:47 AM UTC

    This incident has been resolved.