MerchantSpring incident

Analytics Dashboard - unable to clear tags

Major Resolved View vendor source →

MerchantSpring experienced a major incident on November 16, 2022 affecting Analytics Dashboard, lasting 13h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2022, 11:06 AM UTC
Resolved
Nov 17, 2022, 12:11 AM UTC
Duration
13h 4m
Detected by Pingoru
Nov 16, 2022, 11:06 AM UTC

Affected components

Analytics Dashboard

Update timeline

  1. investigating Nov 16, 2022, 11:06 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 16, 2022, 11:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 16, 2022, 12:49 PM UTC

    Analytics Dashboard functionality is restored for all users - please refresh your browser to reload the application. Users are currently unable to clear tags from the dashboard - we expect a bug fix within 24 hours to address this.

  4. resolved Nov 17, 2022, 12:11 AM UTC

    This incident has been resolved. An application update has been deployed to restore the ability for users to clear tags - please refresh your browser to reload the application.