MerchantSpring incident

Analytics Dashboard temporarily unavailable

Major Resolved View vendor source →

MerchantSpring experienced a major incident on April 11, 2023 affecting Analytics Dashboard and Data Pipeline, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2023, 02:11 AM UTC
Resolved
Apr 11, 2023, 04:47 AM UTC
Duration
2h 36m
Detected by Pingoru
Apr 11, 2023, 02:11 AM UTC

Affected components

Analytics DashboardData Pipeline

Update timeline

  1. investigating Apr 11, 2023, 02:11 AM UTC

    Our hosting provider is currently performing unscheduled maintenance of our database platform. The Analytics Dashboard will be temporarily unavailable while this is in progress. Based on past experience, we expect this to take a few hours.

  2. identified Apr 11, 2023, 02:57 AM UTC

    Our hosting provider is currently performing unscheduled maintenance of our database platform. The Analytics Dashboard will be temporarily unavailable while this is in progress. Based on past experience, we expect this to take a few hours.

  3. monitoring Apr 11, 2023, 04:09 AM UTC

    The database maintenance has been completed, and we are monitoring the health of the new database.

  4. resolved Apr 11, 2023, 04:47 AM UTC

    This incident has been resolved.