Mercatus experienced a minor incident on May 6, 2016, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 06, 2016, 02:56 PM UTC
Clients deployed in the Mercatus US datacenter may be experiencing difficulties logging in to the Mercatus EIM platform. Engineers are investigating and working to restore service.
- monitoring May 06, 2016, 03:20 PM UTC
The engineering and customer support teams have identified and remedied an issue with our single sign-on component that was preventing some users from successfully logging in. We have restored service and are monitoring the situation to ensure that it is fully resolved. If you experience difficulties logging in, please report your issue to [email protected]
- resolved May 06, 2016, 06:01 PM UTC
We have been monitoring this issue and it has successfully been resolved.