Mercatus experienced a minor incident on December 5, 2016, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 05, 2016, 01:52 PM UTC
Currently post release the system performance of US web application is degraded. Engineers are working on a resolution and will continue to update on status.
- monitoring Dec 05, 2016, 02:10 PM UTC
Performance has been restored the issue has been linked with an underperforming database instance. We have triaged and will continue to monitor the database services to avoid future degradation.
- investigating Dec 05, 2016, 02:48 PM UTC
Performance issues with US production are ongoing and be investigated. Engineers are working to restore performance on US instances. All EU instances are unaffected.
- resolved Dec 05, 2016, 03:52 PM UTC
The engineering group has identified the cause of the degraded performance. It has been attributed to a configuration issue which was causing an abundance of call requests to the backend for user task data. We have corrected the interval and the service is now performing within limits.