Mercatus incident

SSO based clients using their company ADFS/Intranet are having difficultly accessing the platform

Notice Resolved View vendor source →

Mercatus experienced a notice incident on March 20, 2018, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2018, 07:35 AM UTC
Resolved
Mar 20, 2018, 09:01 AM UTC
Duration
1h 26m
Detected by Pingoru
Mar 20, 2018, 07:35 AM UTC

Update timeline

  1. investigating Mar 20, 2018, 07:35 AM UTC

    The engineering team is investigating recent issues with accessing the platform for limited SSO clients who are unable to login to the platform. Please reach out to [email protected] for any questions.

  2. resolved Mar 20, 2018, 09:01 AM UTC

    The issue is resolved now. Our engineering team did minor adjustment to the SAML configuration to fix the issue. We apologize for any inconvenience this might have caused and appreciate the patience while our team fixed this. If you have any questions, please feel free to reach out to [email protected] Thanks, Mercatus Support Team