Mercatus incident

Legacy Analytics is unavailable for some accounts.

Major Resolved View vendor source →

Mercatus experienced a major incident on October 27, 2022 affecting Analytics, lasting 22h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2022, 02:17 PM UTC
Resolved
Oct 28, 2022, 12:27 PM UTC
Duration
22h 10m
Detected by Pingoru
Oct 27, 2022, 02:17 PM UTC

Affected components

Analytics

Update timeline

  1. identified Oct 27, 2022, 04:17 PM UTC

    We are working with our 3rd party provider to resolve an issue related to an outage of our legacy analytics offering. At this time we are aware of regional infrastructure outages that have impacted our 3rd party vendor. This is a partial outage and is impacting a limited number of clients at this time. We will continue to update clients and resolution timings as we investigate with our 3rd party provider.

  2. monitoring Oct 27, 2022, 10:47 PM UTC

    Legacy analytics services for all client production environments have been restored. The teams will continue monitoring the services.

  3. resolved Oct 28, 2022, 12:27 PM UTC

    This incident has been resolved.