Mercatus experienced a major incident on February 18, 2019 affecting Analytics, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 18, 2019, 03:28 PM UTC
The Mercatus engineering team is currently investigating an outage for the homepage and asset summary dashboards. We will continue to update as the teams learn more and work towards an expedited resolution. At this time only homepage and summary page dashboards are affected, all other Analytics dashboards and Reporting is operational.
- identified Feb 18, 2019, 03:40 PM UTC
We have identified the issue which is related to a 3rd party component API change requiring modified methods to support SSO PGP key authentication. Our teams are working diligently to issue a patch and resume operations of these dashboards as soon as possible.
- monitoring Feb 18, 2019, 03:56 PM UTC
We have been able to restore proper service for homepage and summary dashboards. We appreciate your understanding during this outage. If you notice any additional disruptions please report them to [email protected]
- resolved Feb 18, 2019, 05:04 PM UTC
This incident has been resolved.