Mercatus incident

EU users may be experiencing inabilty to access Advanced Analytics

Minor Resolved View vendor source →

Mercatus experienced a minor incident on November 5, 2015, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2015, 11:56 AM UTC
Resolved
Nov 05, 2015, 12:43 PM UTC
Duration
46m
Detected by Pingoru
Nov 05, 2015, 11:56 AM UTC

Update timeline

  1. identified Nov 05, 2015, 11:56 AM UTC

    Currently some EU customers are unable to access Advanced Analytics. Engineers are looking into the matter and have identified the cause. We are working to re-establish the connection to the datastore. We will update as this issue is resolved and service is restored. Again currently this is only affecting those clients who reside in our EU datacenter. US hosted clients remain unaffected.

  2. resolved Nov 05, 2015, 12:43 PM UTC

    Connection to the datastore has been reestablished and Advanced Analytics is operational for EU clients.