Mercatus incident

Some SSO based clients are having difficultly accessing the platform.

Minor Resolved View vendor source →

Mercatus experienced a minor incident on January 10, 2018, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2018, 02:27 PM UTC
Resolved
Jan 10, 2018, 02:43 PM UTC
Duration
15m
Detected by Pingoru
Jan 10, 2018, 02:27 PM UTC

Update timeline

  1. investigating Jan 10, 2018, 02:27 PM UTC

    The engineering team is investigating recent issues with accessing the platform for limited SSO clients.

  2. resolved Jan 10, 2018, 02:43 PM UTC

    Due to the certificate updates for our authentication services on January 8th, some clients are experiencing issues with invalid cached tokens on their browser. Clearing your local cookies and cache for all gomercatus.com will resolve the issue. Mercatus support teams are available to assist with this process and can be reached at [email protected] if you encounter this issue.