Mercatus incident

SSO based clients using their company ADFS/Intranet are having difficultly accessing the platform

Critical Resolved View vendor source →

Mercatus experienced a critical incident on March 22, 2019 affecting Login & User Authentication, lasting 7h 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2019, 05:50 PM UTC
Resolved
Mar 23, 2019, 01:14 AM UTC
Duration
7h 23m
Detected by Pingoru
Mar 22, 2019, 05:50 PM UTC

Affected components

Login & User Authentication

Update timeline

  1. investigating Mar 22, 2019, 05:50 PM UTC

    The engineering team is investigating recent issues with accessing the platform for limited SSO clients who are unable to login to the platform. Please reach out to [email protected] for any questions.

  2. investigating Mar 22, 2019, 05:51 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 23, 2019, 01:14 AM UTC

    We have updated the SSO configuration for the affected servers.

  4. postmortem Mar 25, 2019, 04:34 PM UTC

    Login issue happened since certificate for ADFS Federation got expired. Mercatus team has generated and updated the new certificate which resolved the issue. For any further question, please reach out to [email protected]