Mercatus incident

Partial Outage - Document Management is disrupted for customers using Box services

Major Resolved View vendor source →

Mercatus experienced a major incident on September 12, 2019 affecting Document Management, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2019, 04:13 PM UTC
Resolved
Sep 12, 2019, 05:47 PM UTC
Duration
1h 34m
Detected by Pingoru
Sep 12, 2019, 04:13 PM UTC

Affected components

Document Management

Update timeline

  1. investigating Sep 12, 2019, 04:13 PM UTC

    Box is currently experiencing a major outage which affects Document Management for all customers utilizing them for storage. We are working closely with them on a resolution and will provide an update once this is resolved.

  2. investigating Sep 12, 2019, 04:13 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 12, 2019, 05:47 PM UTC

    Box has resolved their issue and connectivity to their resources has been restored.