Mercatus incident

AWS US Outage Reported

Critical Resolved View vendor source →

Mercatus experienced a critical incident on December 15, 2021 affecting Login & User Authentication and Web Application Service and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:58 PM UTC
Resolved
Dec 15, 2021, 04:16 PM UTC
Duration
17m
Detected by Pingoru
Dec 15, 2021, 03:58 PM UTC

Affected components

Login & User AuthenticationWeb Application ServiceFinancial Modeling ServiceAnalyticsDocument ManagementCollaboration ServicesE-mail NotificationsAPISupport PortalTasks

Update timeline

  1. investigating Dec 15, 2021, 03:58 PM UTC

    Mercatus is aware of an ongoing multi-region network outage in NA. Development teams are investigating and will update as we learn more from our infrastructure providers.

  2. investigating Dec 15, 2021, 03:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 15, 2021, 04:16 PM UTC

    Our infrastructure provider has identified and resolved the issue. Connectivity to all systems in back to normal.