Mercatus incident

Intermittent Issue Blocking access to Embedded Analytics

Major Resolved View vendor source →

Mercatus experienced a major incident on February 1, 2023 affecting Web Application Service and Analytics and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2023, 03:17 PM UTC
Resolved
Feb 01, 2023, 06:24 PM UTC
Duration
3h 6m
Detected by Pingoru
Feb 01, 2023, 03:17 PM UTC

Affected components

Web Application ServiceAnalyticsCollaboration Services

Update timeline

  1. investigating Feb 01, 2023, 03:17 PM UTC

    We are investigating an intermittent issue that is blocking access to embedded analytics. Users experiencing this problem may see improvement after clearing their browser cache.

  2. resolved Feb 01, 2023, 06:24 PM UTC

    The issue is resolved now. This problem was caused by a bug in the way that Mercatus handled embedded content. A fix was identified that requires no downtime, and that fix has been deployed. If you have any questions, please feel free to reach out to [email protected] Thanks, Mercatus Support