Mercatus incident

PowerBI outage impacting data refresh

Notice Resolved View vendor source →

Mercatus experienced a notice incident on October 29, 2024 affecting Analytics, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 04:18 PM UTC
Resolved
Oct 29, 2024, 04:18 PM UTC
Duration
Detected by Pingoru
Oct 29, 2024, 04:18 PM UTC

Affected components

Analytics

Update timeline

  1. resolved Oct 29, 2024, 04:18 PM UTC

    On Monday 10/28 we experienced a PowerBI outage that began at 11:15 ET The outage impacted multiple regions, with some Clients experiencing the inability to refresh data due to regional PowerBI gateways going offline We quickly resolved the issue by 13:55 ET by working closely with Microsoft We are in the process of doing a root cause analysis in partnership with Microsoft and remediation to prevent additional occurrences. Additional details to follow.