Memberful experienced a critical incident on October 20, 2025 affecting Platform, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Oct 20, 2025, 03:26 PM UTC
We’re currently experiencing service disruptions due to ongoing issues with our upstream providers (AWS and Heroku). Our team is monitoring the situation and will provide updates as they become available.
- monitoring Oct 20, 2025, 04:18 PM UTC
Our application is back online, but we'll keep monitoring it and inform you of any changes. Our upstream providers are still working on fully resolving the issue.
- resolved Oct 20, 2025, 09:12 PM UTC
We'll consider this incident resolved since the application has been operational for the past 5 hours. We'll continue monitoring our upstream providers nevertheless.