Memberful experienced a minor incident on November 18, 2025 affecting Platform, lasting 4h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:27 PM UTC
We are currently experiencing an issue with one of our upstream service providers that is affecting certain regions. As a result, some parts of our application may be unavailable for some users. At this time, members in affected regions may be unable to sign in (already-signed-in members are not affected), and the checkout process may not be functioning as expected. Other regions may be unaffected. Our team is actively monitoring the situation and working to mitigate the impact. We will provide updates as more information becomes available. Thank you for your patience.
- investigating Nov 18, 2025, 02:41 PM UTC
Service functionality appears to have been restored. Members should now be able to sign in and complete checkout normally. We are continuing to monitor the situation closely to ensure everything remains stable. Further updates will be provided if anything changes. Thank you for your patience.
- resolved Nov 18, 2025, 07:15 PM UTC
The issue has been fully resolved, and all services are operating normally. Thank you for your patience.