Memberful incident

Issue with upstream provider delaying email delivery

Minor Resolved View vendor source →

Memberful experienced a minor incident on December 17, 2022 affecting Platform, lasting 19h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2022, 01:07 AM UTC
Resolved
Dec 17, 2022, 08:39 PM UTC
Duration
19h 31m
Detected by Pingoru
Dec 17, 2022, 01:07 AM UTC

Affected components

Platform

Update timeline

  1. monitoring Dec 17, 2022, 01:07 AM UTC

    We're still experiencing a delay in email delivery due to an issue with our upstream provider. They are still processing and sending emails, but with a large delay. They are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

  2. monitoring Dec 17, 2022, 05:26 AM UTC

    Our upstream provider has identified the root cause of the issue and is working on full mitigation. The provider is continuing to send emails and working through the queues. We will update more as we have more information.

  3. resolved Dec 17, 2022, 08:39 PM UTC

    Our upstream provider has resolved the incident and all emails are being delivered normally.