Memberful incident

Issue with upstream provider delaying email delivery

Minor Resolved View vendor source →

Memberful experienced a minor incident on February 3, 2023, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2023, 06:23 PM UTC
Resolved
Feb 03, 2023, 06:47 PM UTC
Duration
23m
Detected by Pingoru
Feb 03, 2023, 06:23 PM UTC

Update timeline

  1. investigating Feb 03, 2023, 06:23 PM UTC

    We're currently experiencing a delay in email delivery due to an issue with our upstream provider. Messages are still being delivered, but there is a delay of 10+ minutes. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

  2. investigating Feb 03, 2023, 06:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 03, 2023, 06:40 PM UTC

    Our upstream provider has identified the issue and the queues are coming down rapidly. They should be back to normal shortly.

  4. resolved Feb 03, 2023, 06:47 PM UTC

    The queues are caught up and all sending is back to normal now.