Meltwater API incident

Degraded performance of Exports, jobs taking a long time to run

Critical Resolved View vendor source →

Meltwater API experienced a critical incident on July 8, 2021, lasting 18h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2021, 08:11 PM UTC
Resolved
Jul 09, 2021, 02:20 PM UTC
Duration
18h 9m
Detected by Pingoru
Jul 08, 2021, 08:11 PM UTC

Update timeline

  1. investigating Jul 08, 2021, 08:11 PM UTC

    There is a delay in exports being completed. We're investigating the issue currently.

  2. monitoring Jul 09, 2021, 03:30 AM UTC

    Engineering has resolved the issue. We will continue to monitor the status. We apologize for any inconvenience caused and thank you for your patience.

  3. resolved Jul 09, 2021, 02:20 PM UTC

    After a period of monitoring, this issue is now resolved. The API Exports continue to function as expected. We apologize for any inconvenience caused and thank you for your patience.