Meltwater API incident
Investigating increased error rates and timeouts
Meltwater API experienced a minor incident on February 14, 2022 affecting API endpoints and Content Stream and 1 more component, lasting 7d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 14, 2022, 09:04 AM UTC
We are currently investigating and monitoring an increased number of timeout errors causing issues for some api requests.
- investigating Feb 14, 2022, 09:06 AM UTC
We are continuing to investigate this issue.
- investigating Feb 14, 2022, 10:06 AM UTC
We are continuing to investigate this issue.
- investigating Feb 14, 2022, 03:21 PM UTC
We are continuing to investigate this issue. Some API users may experience timeouts or failed exports during this time.
- investigating Feb 14, 2022, 06:30 PM UTC
We are continuing to investigate this issue. Some API users may experience intermittent timeouts or failed exports during this time.
- investigating Feb 15, 2022, 05:13 AM UTC
The API continues to operate normally. Our Engineering team continues towards determining the root cause. We apologize for any inconvenience caused and we will continue to provide updates accordingly.
- investigating Feb 15, 2022, 11:12 AM UTC
The API continues to operate normally. We will continue to monitor the system and keep you updated on the status. We apologize for any inconvenience caused.
- investigating Feb 16, 2022, 10:56 AM UTC
We are continuing to investigate this issue.
- resolved Feb 21, 2022, 03:50 PM UTC
After a period of monitoring, this issue is now resolved. The API continues to function as expected. We apologize for any inconvenience caused and thank you for your patience.