Meltwater API incident

Delayed Data Processing

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on May 4, 2023, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 03:34 PM UTC
Resolved
May 05, 2023, 08:11 PM UTC
Duration
1d 4h
Detected by Pingoru
May 04, 2023, 03:34 PM UTC

Update timeline

  1. investigating May 04, 2023, 03:34 PM UTC

    Streamed Editorial data is currently delayed, similarly Exports and Analytics may not have up to date data. Investigation is ongoing.

  2. investigating May 04, 2023, 08:39 PM UTC

    Backfills are in progress. Delays may be observed for some Streamed Editorial data. In addition, Exports and Analytics may not reflect the latest information due to these delays. Investigations are ongoing.

  3. investigating May 05, 2023, 08:49 AM UTC

    The engineering team continues to work on the backfills. Delays may be observed for some Streamed Editorial data. In addition, Exports and Analytics may not reflect the latest information due to these delays. Investigations are ongoing.

  4. monitoring May 05, 2023, 03:13 PM UTC

    Engineering has now processed the content backlog, and all endpoints are working as expected. We will monitor the status of the application.

  5. resolved May 05, 2023, 08:11 PM UTC

    After a period of monitoring, this issue is now resolved. Content continues to flow into the application as expected.