Meltwater API incident

Degraded performance of Exports, jobs taking a long time to run

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on November 1, 2023, lasting 8h 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2023, 09:59 AM UTC
Resolved
Nov 01, 2023, 06:51 PM UTC
Duration
8h 52m
Detected by Pingoru
Nov 01, 2023, 09:59 AM UTC

Update timeline

  1. investigating Nov 01, 2023, 09:59 AM UTC

    There is a delay in exports being completed. We're investigating the issue currently.

  2. monitoring Nov 01, 2023, 02:45 PM UTC

    Engineering has processed the Exports backlog, and processing speed has returned to normal. We will continue to monitor the status of the Meltwater API. Thank you for your patience.

  3. resolved Nov 01, 2023, 06:51 PM UTC

    After a period of monitoring, this issue is now resolved. The Meltwater API continues to function as expected. Thank you for your patience.