Meltwater API incident

Delivery delays for the Streaming API

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on February 2, 2024, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 01:17 PM UTC
Resolved
Feb 05, 2024, 10:00 AM UTC
Duration
2d 20h
Detected by Pingoru
Feb 02, 2024, 01:17 PM UTC

Update timeline

  1. investigating Feb 02, 2024, 01:17 PM UTC

    We are currently experiencing delays in processing documents for delivery via the Meltwater Streaming API. Customers can expect delayed delivery as we work to process the backlog. We do not expect to lose any documents.

  2. investigating Feb 02, 2024, 08:33 PM UTC

    Engineering continues to process the Streaming backlog. We will continue to monitor the status of the Meltwater API and provide updates accordingly.

  3. monitoring Feb 02, 2024, 10:33 PM UTC

    Engineering has processed the backlog, and processing speed has returned to normal. We will continue to monitor the status of the Streaming API. Thank you for your patience.

  4. resolved Feb 05, 2024, 10:00 AM UTC

    After a period of monitoring, this issue is now resolved. The Streaming API continues to function as expected. Thank you for your patience.