Meltwater API incident

Meltwater API Degradation

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on December 9, 2024 affecting API endpoints and Content Stream and 1 more component, lasting 17h 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 08:03 PM UTC
Resolved
Dec 10, 2024, 01:36 PM UTC
Duration
17h 32m
Detected by Pingoru
Dec 09, 2024, 08:03 PM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account Management

Update timeline

  1. investigating Dec 09, 2024, 08:03 PM UTC

    Our Engineering team is currently investigating issues affecting the Meltwater API. We apologize for any inconvenience caused and we will provide updates accordingly.

  2. identified Dec 09, 2024, 08:43 PM UTC

    Our Engineering team has located the issue affecting the Meltwater API and system functionality is currently being restored. We'll continue to monitor and provide updates accordingly. Thank you for your patience.

  3. monitoring Dec 09, 2024, 09:25 PM UTC

    The Meltwater API continues to function as expected. We'll continue to monitor and provide updates accordingly.

  4. resolved Dec 10, 2024, 01:36 PM UTC

    After a period of monitoring, this issue is now resolved. The Meltwater API continues to function as expected.