Meltwater API experienced a minor incident on August 16, 2024 affecting API endpoints and Content Stream and 1 more component, lasting 7h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2024, 11:10 AM UTC
We are currently experiencing delays in retrieving the latest engagement data for all content. This affects the Earned Streaming, Earned Exports and Earned Analytics components of the API. Engineering is aware of the issue and is currently investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
- investigating Aug 16, 2024, 12:22 PM UTC
Our engineering team has deployed a fix and live engagement data is being captured. We will continue to work through the backlog and provide updates accordingly.
- monitoring Aug 16, 2024, 02:13 PM UTC
Our Engineering team has completed processing the backlog. We will continue to monitor and thank you for your patience.
- resolved Aug 16, 2024, 07:01 PM UTC
After a period of monitoring, this issue is now resolved. The Meltwater API continues to function as expected.