Meltwater API experienced a minor incident on September 5, 2024 affecting Radarly API, lasting 4d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2024, 09:18 AM UTC
We are currently experiencing degraded performance in Radarly. Users may experience time-outs on their API requests and delay in receiving the latest data. Engineering team is aware of this issue and is currently investigating. We apologize for the inconvenience and appreciate your patience.
- investigating Sep 05, 2024, 05:04 PM UTC
Engineering continues to investigate the issue impacting performance in the Radarly platform. We will continue to provide updates accordingly. We apologize for the inconvenience and appreciate your patience.
- identified Sep 05, 2024, 07:24 PM UTC
Engineering has resolved the issue affecting the Radarly performance. This incident induced a data delay which our team is working to reduce in a timely manner. We will continue to monitor and provide updates accordingly.
- identified Sep 06, 2024, 09:37 AM UTC
Our Engineering team is actively working to reduce the data delay. We will continue to monitor the situation closely and provide updates accordingly.
- monitoring Sep 07, 2024, 11:01 AM UTC
Our Engineering team has completed clearing the backlog and all documents should now be available through the Radarly API. Users should no longer experience time-outs. We will continue to monitor the situation closely and provide updates as needed.
- resolved Sep 09, 2024, 02:12 PM UTC
After a period of monitoring, this issue is now resolved. Recent data continues to flow into the Radarly platform as expected.