Meltwater API experienced a minor incident on November 11, 2024 affecting Radarly API, lasting 11d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 11, 2024, 02:47 PM UTC
We are currently experiencing an issue where the Radarly API is unavailable for users. Our engineering team is currently investigating and working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.
- investigating Nov 11, 2024, 09:02 PM UTC
Our Engineering team continues to investigate the issue affecting the Radarly API. We apologize for the inconvenience and thank you for your patience.
- identified Nov 12, 2024, 04:49 PM UTC
Our Engineering team has resolved the issue affecting the Radarly API. Some influencer data backfill continues and we will provide status updates on their progress.
- monitoring Nov 13, 2024, 09:35 PM UTC
The Radarly API continues to function as expected. We will continue to monitor and provide updates accordingly.
- monitoring Nov 14, 2024, 09:34 PM UTC
Our Engineering team has resolved the issue affecting the Radarly API. However, some influencer data may still be unavailable. We will continue to monitor and provide updates accordingly.
- resolved Nov 22, 2024, 09:16 PM UTC
Our Engineering teams have resolved the issue, restoring core functionality to the Radarly API. However, as a result of this incident, some Social Performance and Engagement/Scores updates may be unavailable. Some Engagement metrics for posts published before November 15, 2024, may no longer be updated. We apologize for any inconvenience caused and appreciate your understanding.