Meltwater API incident

Meltwater API: Rate Limits

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on January 27, 2025 affecting API endpoints and Content Stream and 1 more component, lasting 8h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 10:16 AM UTC
Resolved
Jan 27, 2025, 06:47 PM UTC
Duration
8h 31m
Detected by Pingoru
Jan 27, 2025, 10:16 AM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social Analytics

Update timeline

  1. investigating Jan 27, 2025, 10:16 AM UTC

    We are currently experiencing an issue with the Meltwater API where some customers may be hitting rate limits earlier than expected. Our Engineering team is aware of the issue and is actively working on a resolution. We apologize for any inconvenience this may cause and appreciate your patience.

  2. monitoring Jan 27, 2025, 04:06 PM UTC

    Our Engineering team has located the issue affecting the Meltwater API and system functionality has been restored. We'll continue to monitor and provide updates accordingly. Thank you for your patience.

  3. resolved Jan 27, 2025, 06:47 PM UTC

    After a period of monitoring, this issue is now resolved. The Meltwater API continues to function as expected.