Meltwater API incident

X/Twitter Content Disruption

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on March 10, 2025 affecting API endpoints and Content Stream and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 04:10 PM UTC
Resolved
Mar 11, 2025, 06:19 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 10, 2025, 04:10 PM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social Analytics

Update timeline

  1. investigating Mar 10, 2025, 04:10 PM UTC

    We have an ongoing service disruption from X/Twitter, which is causing a delay in receiving tweets. API results may be affected due to this outage. Our engineering team is aware of the issue and are working to resolve it. We will provide updates accordingly.

  2. investigating Mar 10, 2025, 09:02 PM UTC

    X/Twitter content is partially flowing into the Meltwater platform at this time. Users may still experience delays through the Meltwater API. We will provide updates accordingly.

  3. monitoring Mar 11, 2025, 08:05 AM UTC

    X/Twitter content flow into the platform as expected. We will continue to monitor the application and provide updates accordingly. Thank you for your patience.

  4. resolved Mar 11, 2025, 06:19 PM UTC

    After a period of monitoring, this issue is now resolved. X/Twitter content continues to flow into the Meltwater API as expected.