Meltwater API incident

Explore Search Degradation API

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on March 19, 2025 affecting API endpoints and Content Stream and 1 more component, lasting 6d 7h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 06:51 AM UTC
Resolved
Mar 25, 2025, 01:56 PM UTC
Duration
6d 7h
Detected by Pingoru
Mar 19, 2025, 06:51 AM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social Analytics

Update timeline

  1. investigating Mar 19, 2025, 06:51 AM UTC

    We are currently experiencing an issue affecting Explore searches, which is impacting API exports and analytics. Our Engineering team is actively investigating and working on a resolution. We apologize for the inconvenience and appreciate your patience. We will provide updates accordingly.

  2. identified Mar 19, 2025, 07:54 AM UTC

    Our Engineering team has identified the issue affecting the Explore searches. They have applied a fix and we will continue to monitor and provide updates accordingly. Thank you for your patience.

  3. monitoring Mar 20, 2025, 12:56 PM UTC

    The issue affecting the API has been addressed by our Engineering team and it continues to operate as expected. We will continue to monitor the application and provide updates accordingly.

  4. resolved Mar 25, 2025, 01:56 PM UTC

    After a period of monitoring, this issue is now resolved. The API continues to function as expected.