Meltwater API incident

Content Delay

Major Resolved View vendor source →

Meltwater API experienced a major incident on May 19, 2025 affecting API endpoints and Content Stream and 1 more component, lasting 21h 12m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 06:06 PM UTC
Resolved
May 20, 2025, 03:18 PM UTC
Duration
21h 12m
Detected by Pingoru
May 19, 2025, 06:06 PM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social AnalyticsRadarly API

Update timeline

  1. investigating May 19, 2025, 06:06 PM UTC

    We are currently experiencing a delay in receiving the latest content. Engineering has resolved the underlying issue, and processing is recovering. We will continue to provide updates as the backlog clears. We apologize for the inconvenience and thank you for your patience.

  2. monitoring May 19, 2025, 07:35 PM UTC

    Engineering has resolved the issue and document streams are currently up to date. We will continue to monitor the application and provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

  3. resolved May 20, 2025, 03:18 PM UTC

    After a period of monitoring, this issue is now resolved. Document streams are functioning as expected.