Meevo Salon Software incident

Worldpay - Outage

Critical Resolved View vendor source →

Meevo Salon Software experienced a critical incident on December 29, 2024 affecting Worldpay, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2024, 03:50 PM UTC
Resolved
Dec 29, 2024, 05:15 PM UTC
Duration
1h 25m
Detected by Pingoru
Dec 29, 2024, 03:50 PM UTC

Affected components

Worldpay

Update timeline

  1. investigating Dec 29, 2024, 03:50 PM UTC

    We are currently investigating an issue processing via WorldPay

  2. investigating Dec 29, 2024, 04:49 PM UTC

    There is an incident affecting transaction authorizations on the Integrated Payments Express & MercuryPay platforms. Worldpay technical resources continue to work to identify and resolve the issue

  3. resolved Dec 29, 2024, 05:15 PM UTC

    Worldpay technical resources resolved an internal error to restore service. Worldpay will continue to monitor the environment for stability.