Meevo Salon Software experienced a major incident on May 13, 2025 affecting MeevoPay, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2025, 01:25 PM UTC
We are currently investigating a potential delay in MeevoPay fund disbursements originally expected today, Tuesday May 13th, for transactions from Monday, May 12th. Our team is actively gathering information and working to process funds as quickly as possible. We will provide updates as soon as they become available. We apologize for any inconvenience and appreciate your patience.
- investigating May 13, 2025, 02:35 PM UTC
Update: Funding may be delayed a few hours. We will continue to provide updates as they come. Thank you for your patience!
- identified May 13, 2025, 06:07 PM UTC
Update: We’ve identified the transmission issue causing the MeevoPay funding delay and funds are expected by the next business day. We sincerely apologize for the inconvenience and appreciate your continued patience as we worked to resolve the issue.
- resolved May 14, 2025, 01:28 PM UTC
Resolved – The issue has been resolved. Disbursements for Monday’s delayed funds, as well as today's deposits for Tuesday's transactions, were processed today as expected. Please reach out to our Merchant Services team if you need further assistance - 973-402-9500 opt 5