MedShift experienced a minor incident on September 3, 2026 affecting Velocity for BigCommerce, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Velocity for BigCommerce
Update timeline
- identified Sep 03, 2026, 04:15 PM UTC
Status: Identified Users are not able to access the Velocity BigCommerce app. Customers checking out on the storefront are unaffected. Affected components Velocity for BigCommerce (Full outage)
- monitoring Sep 03, 2026, 05:14 PM UTC
Status: Monitoring A fix has been implemented and we are monitoring the situation. Affected components Velocity for BigCommerce (Operational)
- resolved Sep 03, 2026, 08:19 PM UTC
Status: Resolved This incident has been resolved. Affected components Velocity for BigCommerce (Operational)