MediaSilo experienced a critical incident on February 20, 2020 affecting Email Delivery, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Email Delivery
Update timeline
- investigating Feb 20, 2020, 12:28 AM UTC
We are investigating reports of system emails not being delivered.
- identified Feb 20, 2020, 12:34 AM UTC
We can confirm that system emails are not being delivered due to an issue with an upstream provider. We are working with them to resolve.
- monitoring Feb 20, 2020, 01:32 AM UTC
Our upstream provider has identified the issue and has confirmed that messages should now be delivered as normal. Certain messages may experience a delay as they dequeue previously delayed messages. We are continuing to monitor the situation.
- resolved Feb 20, 2020, 04:37 AM UTC
Our upstream provider has confirmed that this issue is resolved.