MediaSilo incident

SHIFT Not Loading

Critical Resolved View vendor source →

MediaSilo experienced a critical incident on March 16, 2020 affecting Web Application and MacOS Application, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2020, 04:23 PM UTC
Resolved
Mar 16, 2020, 05:59 PM UTC
Duration
1h 35m
Detected by Pingoru
Mar 16, 2020, 04:23 PM UTC

Affected components

Web ApplicationMacOS Application

Update timeline

  1. investigating Mar 16, 2020, 04:23 PM UTC

    We are currently investigating reports that SHIFT is not loading.

  2. identified Mar 16, 2020, 04:30 PM UTC

    We can confirm that the application is experiencing slow loading due to an issue with an upstream provider. We are working with them to resolve.

  3. monitoring Mar 16, 2020, 04:34 PM UTC

    SHIFT is now loading as normal. We are continuing to monitor application performance.

  4. resolved Mar 16, 2020, 05:59 PM UTC

    Our upstream provider has confirmed that this issue is now resolved.