MediaSilo experienced a critical incident on March 27, 2020 affecting SafeStream, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2020, 07:51 PM UTC
We are currently investigating reports that users are receiving errors when playing video files over SafeStream watermarking.
- monitoring Mar 27, 2020, 08:19 PM UTC
We can confirm that video files are now playing back normally. Users had encountered errors which prevented playback due to an issue with an upstream provider. We have moved SafeStream to fallback resources and continue to monitor all systems to ensure uninterrupted functionality.
- monitoring Mar 27, 2020, 08:24 PM UTC
SafeStream playback errors have also been detected in Europe. We have now moved SafeStream for users in Europe to our fallback resources. These users should now see proper playback.
- resolved Mar 27, 2020, 11:03 PM UTC
Our upstream provider has confirmed resolution of the underlying issue.