MediaSilo incident

Processing Delays

Critical Resolved View vendor source →

MediaSilo experienced a critical incident on May 19, 2020 affecting File Ingest, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2020, 10:35 PM UTC
Resolved
May 20, 2020, 12:26 AM UTC
Duration
1h 51m
Detected by Pingoru
May 19, 2020, 10:35 PM UTC

Affected components

File Ingest

Update timeline

  1. investigating May 19, 2020, 10:35 PM UTC

    We are investigating reports of processing delays for newly uploaded video files.

  2. identified May 19, 2020, 10:54 PM UTC

    Our engineers can confirm that previews are not being generated in SHIFT. They have identified the underlying issue and working to implement a fix shortly.

  3. monitoring May 19, 2020, 11:12 PM UTC

    We have implemented a fix and continue to monitor performance to ensure that there are no further interruptions.

  4. resolved May 20, 2020, 12:26 AM UTC

    This incident has been resolved.