MediaSilo incident

SHIFT API Currently Unavailable

Critical Resolved View vendor source →

MediaSilo experienced a critical incident on May 30, 2020 affecting Web Application, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2020, 11:30 AM UTC
Resolved
May 30, 2020, 12:08 PM UTC
Duration
37m
Detected by Pingoru
May 30, 2020, 11:30 AM UTC

Affected components

Web Application

Update timeline

  1. identified May 30, 2020, 11:30 AM UTC

    We have confirmed an issue with the SHIFT API and believe we have identified the cause. We are currently implementing a fix and hope to restore service shortly.

  2. resolved May 30, 2020, 12:08 PM UTC

    We have implemented a fix and all APIs and functionality has been restored.