MediaSilo experienced a major incident on June 22, 2020 affecting Web Application and MacOS Application, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationMacOS Application
Update timeline
- investigating Jun 22, 2020, 07:56 PM UTC
We can confirm that review links are not loading. Our engineers are investigating this error.
- identified Jun 22, 2020, 08:06 PM UTC
The engineers have identified the underlying issue and are working on a fix.
- monitoring Jun 22, 2020, 09:03 PM UTC
A fix has been deployed and review links are now loading properly. We continue to monitor usage closely.
- resolved Jun 22, 2020, 10:11 PM UTC
This has been resolved.