MediaSilo experienced a major incident on July 9, 2020 affecting SafeStream, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
SafeStream
Update timeline
- investigating Jul 09, 2020, 07:19 PM UTC
We can confirm that files watermarked with SafeStream cannot be downloaded. The engineering team is investigating the cause of this error. Downloading is working properly for all other files, which are not affected by this error.
- monitoring Jul 09, 2020, 07:20 PM UTC
The engineers have identified the source of this error and released a fix. We are continuing to monitor system events to ensure uninterrupted performance.
- monitoring Jul 09, 2020, 07:24 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 09, 2020, 09:54 PM UTC
This incident has been resolved.