MediaSilo experienced a critical incident on October 1, 2020 affecting Web Application and Spotlight, lasting 6h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2020, 04:28 PM UTC
We can confirm that SHIFT is not loading. Our engineers are currently investigating the source of this error.
- monitoring Oct 01, 2020, 04:40 PM UTC
We have rolled back the most recent update and can confirm SHIFT is now loading properly. Our engineers are continuing to investigate the underlying issue.
- investigating Oct 01, 2020, 06:09 PM UTC
We can confirm that Spotlight presentations are not loading. Our engineers have identified the source of this error and are preparing a fix.
- monitoring Oct 01, 2020, 08:50 PM UTC
We have redeployed the original release with fixes for the errors that caused SHIFT and Spotlight presentations not to load. The SHIFT application, including Spotlight presentations, are now loading properly. Our engineers are continuing to monitor usage closely to ensure there are no further interruptions.
- resolved Oct 01, 2020, 11:12 PM UTC
This is resolved.